FAQ - RosaShop

FAQ

 Is there a minimum order on Rosa's online store?

No, you can place orders for any amount on Rosa's online store.

Delivery in Italy is free for orders of € 150 and more. For orders totalling less than this amount, the cost of delivery varies according to the weight, destination and desired transport service. Simulate an order to

check the actual cost of your shipment, even without registering yourself, specify the products you are interested in and the destination address.

How do I know whether my order has been confirmed?

Once the order has been completed, you will receive a message with a confirmation of your order sent to the email address entered at the time of registration.

If you do not receive the email, check your junk mail or spam folder in your inbox and if you have a Gmail address, check your Promotions folder as well.

Our Customer Service is at your service for further information at 0521 841338 or by email at info@rosashop.it.

Why cannot I return food products?

To protect our Clients and for hygiene purposes, the Right to withdraw can only be exerted for products that can be remarketed without risks for consumers' health.

This is precisely why food products cannot be returned, as one cannot guarantee adequate storage.

What payment methods can I use on Rosashop.it?

On Rosashop.it you can purchases products by: 

  •          Credit Card: all the cards of the Visa and MasterCard circuit
  •          Bank Transfer:the order will be completed only after receiving confirmation of the bank transfer from the bank or subsequent to communication from the Client, via email, of the CRO number issued by the bank at the time or the bank transfer order. The payment must be performed within 3 days from the date of the order confirmation. After this period, if the bank transfer has not been carried out, the order will be cancelled. Here are the bank transfer details:

Account holder: Rosa S.R.L. – Società Unipersonale
Bank: Banco Popolare - Filiale di Traversetolo (PR)
IBAN: IT 81S 05034 65990 000000031058
BIC:  BAPPIT 21524
ABI:  05034
CAB:  65990
Current account no.:  000000031058

Description: specify the date and number of the order, which you will find in the confirmation email

  •          Cash on delivery: only available for deliveries in Italy up to € 300
  •          PayPal accounts

When will I receive my order?

Once the order has been confirmed, the goods are generally prepared for shipment and given to the courier no later than the following day. From that day, the courier takes about 1-2 working days for deliveries in Italy and up to 5-6 working days for deliveries in Europe. During the Christmas holidays, deliveries in Italy may take up to 3-5 days.

In summer orders received from Thursday to Sunday in Italy and from Wednesday to Sunday in Europe will be completed the following Monday to prevent packs from being held for collection in couriers' depots for long periods of time.

How can I locate my order?

When the courier collects the pack, you will receive an email with the link to track the shipment at the address specified at the time of registration. This way you can locate your order on the courier's website at any time.

If you have not received the email, check your junk mail or spam folder in your inbox and if you have a Gmail address, check your Promotions folder as well.

What should I do if the delivered pack is damaged or there is something missing inside it?

We have selected the best couriers to prevent these situations from occurring. However, if the pack shows signs of tampering or is clearly damaged we recommend accepting the delivery with reservation and providing as much detail as possible in describing the reason why on the delivery document of the carrier and having the courier sign it. If possible, take photos of the damage incurred immediately and promptly contact us.

If there are missing products or products that differ from the ones ordered or damaged products, please contact us via email at info@rosashop.it or call us at +39 0521 841338.

We will check what happened and take care of the situation.

 

For any doubt or request you may have, please do not hesitate to contact us at info@rosashop.it.  We will be happy to answer all your queries!